Informativa sulle spedizioni

Shipping Policy

We offer worldwide shipping to supported destinations.

Processing Times

Orders are generally processed before shipment within the timeframe indicated at checkout or on the relevant product page.

Processing times are separate from shipping and delivery times.

During periods of high demand, promotions, holidays, product launches, or other exceptional circumstances, processing times may be longer than usual.

Estimated Delivery Times

Our standard estimated delivery time is approximately:

7–15 business days after the order has been dispatched.

Depending on the destination, local postal services, customs procedures, carrier capacity, and other circumstances outside our control, delivery may take longer.

For certain countries, regions, remote areas, islands, or international destinations, delivery may take up to 30 business days.

All delivery times are estimates only and are not guaranteed delivery dates.

Business days generally exclude weekends and public holidays.

International Shipping

We ship internationally to many countries and regions worldwide.

International shipments may be subject to customs inspections, import procedures, local postal delays, security checks, or other requirements imposed by the destination country.

These circumstances may cause additional delays that are outside our control.

We are not responsible for delays caused by customs authorities, postal services, shipping carriers, weather conditions, transportation disruptions, strikes, public holidays, natural events, incorrect delivery information, or other circumstances beyond our reasonable control.

Customs, Duties and Taxes

International orders may be subject to import duties, customs fees, VAT, taxes, brokerage charges, or other fees imposed by the destination country.

Unless otherwise expressly stated at checkout, these charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

We cannot control or predict customs charges imposed by individual countries.

If a customer refuses to pay applicable customs duties, taxes, or import fees and the shipment is returned to us, any refund may be reduced by shipping costs, return transportation costs, customs charges, handling costs, or other expenses incurred as a result, to the extent permitted by applicable law.

Shipping Delays

Although most orders arrive within the estimated delivery period, delays can occasionally occur.

A shipment will not automatically be considered lost simply because the estimated delivery period has passed.

If your order has not arrived after 30 business days from dispatch, please contact us at tiendaverano@use.startmail.com so that we can review the shipment status.

Where appropriate, we may ask you to wait for the carrier's investigation or for a reasonable additional delivery period before a replacement or refund is issued, subject to applicable consumer law.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify your:

  • Full name

  • Street address

  • Apartment or unit number

  • Postal or ZIP code

  • City

  • Region or state

  • Country

  • Telephone number, where requested

We are not responsible for delivery failures or delays caused by incorrect, incomplete, or outdated information provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or failure to collect the package, additional shipping charges may apply before the order can be sent again.

Where permitted by law, these costs may also be deducted from any applicable refund.

Changes to Shipping Addresses

Once an order has been processed or handed over to the carrier, we may not be able to change the delivery address.

Customers should contact us as soon as possible if they notice an error in their shipping information.

We cannot guarantee that an address can be changed after an order has been placed.

Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking information may take several business days to update after the shipment has entered the carrier's network.

Temporary gaps, delays, or lack of updates in tracking information do not necessarily mean that the package has been lost.

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, please first check:

  • Around your property or delivery location

  • With household members

  • With neighbors

  • With your building reception or concierge

  • With the local carrier or postal service

Please contact us promptly if the package still cannot be located.

We may require confirmation or an investigation from the relevant shipping carrier before determining the appropriate resolution.

Split Shipments

Orders containing multiple products may occasionally be shipped separately.

As a result, products from the same order may arrive on different dates or in separate packages.

You will not necessarily be charged additional shipping fees when we choose to divide an order into multiple shipments.

Force Majeure and Events Beyond Our Control

We cannot be held responsible for delivery delays resulting from circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, wars, civil disturbances, transportation disruptions, government restrictions, customs delays, labor disputes, carrier disruptions, epidemics, pandemics, or similar events.

Contact

For shipping questions, please contact us at:

tiendaverano@use.startmail.com

Please include your order number and any relevant shipping or tracking information.

Nothing in this Shipping Policy is intended to exclude or restrict any mandatory consumer rights that apply under the laws of the customer's jurisdiction.