Informativa sui rimborsi

Returns & Refunds

Damaged, defective, or incorrect items

Please inspect your order as soon as it is delivered.

If your item arrives damaged, visibly defective, or you receive the wrong item, please contact us at tiendaverano@use.startmail.com within 48 hours of delivery, whenever reasonably possible, so that we can investigate the issue promptly.

Please include your order number, a description of the issue, and clear photographs or videos showing the product, packaging, and any visible damage.

The 48-hour notification period is intended to allow us to investigate transport damage or order errors promptly and does not limit any mandatory statutory rights that may apply to you.

If the item is confirmed to be defective, damaged, or incorrect, we will provide the appropriate remedy in accordance with applicable consumer law, which may include repair, replacement, a price reduction, or refund.

Do not send any item back before contacting us. Unauthorized returns may not be accepted or processed.

To contact us regarding a damaged or defective order, email:

tiendaverano@use.startmail.com

European Union right of withdrawal

If you are a consumer located in the European Union and your purchase qualifies for the statutory right of withdrawal, you have 14 calendar days from the day you, or a third party designated by you other than the carrier, receive the goods to inform us that you wish to withdraw from the purchase, without having to provide a reason.

To exercise your right of withdrawal, contact us at:

tiendaverano@use.startmail.com

After notifying us of your decision, you must return the goods within the period required by applicable law.

Unless otherwise required by law or agreed by us, you are responsible for the direct cost of returning the goods when exercising the right of withdrawal.

Products should be returned complete and, where reasonably possible, with their original packaging, accessories, manuals, and other items supplied with them.

You may inspect the product to the extent reasonably necessary to establish its nature, characteristics, and functioning. You may be responsible for any reduction in value resulting from handling beyond what is necessary for that purpose.

Exceptions to the right of withdrawal

The statutory right of withdrawal may not apply to certain products where permitted by applicable law, including, among others:

• Goods made to the customer's specifications or clearly personalized.

• Goods that are liable to deteriorate or expire rapidly.

• Sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery.

• Other products or services expressly excluded from the statutory right of withdrawal under applicable consumer law.

Please contact us before purchasing if you have questions about whether a particular product falls within an exception.

Sale items

The fact that an item is discounted or on sale does not, by itself, remove any mandatory consumer rights that apply under applicable law.

Any additional voluntary return rights offered by us may be subject to different conditions.

Exchanges

We do not generally process direct exchanges.

If you wish to order a different product, size, or variation, you may return the original product where you are legally entitled to do so and place a separate order for the replacement item.

Refunds

Once your return has been received, we will inspect it and notify you of the outcome.

Where a refund is due, it will be issued to your original payment method in accordance with the time limits required by applicable law.

For EU statutory withdrawals, refunds will be processed in accordance with applicable consumer legislation. We may be entitled to withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

Your bank, card provider, or payment processor may require additional time to display the refunded amount in your account.

Return address

Do not return products without first contacting us.

Once your return has been authorized or return instructions have been provided, we will inform you of the applicable return address and instructions.

Items sent to an incorrect address or returned without the required information may experience delays in processing.

Contact

For any questions regarding returns, damaged products, refunds, or your statutory consumer rights, please contact:

tiendaverano@use.startmail.com

Nothing in this Return & Refund Policy is intended to exclude or restrict any mandatory consumer rights that cannot legally be excluded or restricted.